Delete your Elevation Sport account

This page is for anyone who uses the Elevation Sport app or the web app at app.elevationsport.com and wants to delete their account. Elevation Sport is the developer that publishes the app on Google Play.

Request deletion without the app

Email us from the address you sign in to Elevation Sport with. You do not need to install the app or sign in.

Support email: support@elevationsport.com

Email us to delete my account

We reply to confirm the address is yours and delete the account within 15 business days at most. We let you know when it is done.

From the web

  1. Sign in at app.elevationsport.com with your email.
  2. Open your user menu and choose "My account".
  3. Under "Danger Zone", press "Delete Account".
  4. Type "delete my account" and confirm. The account is deleted right away.

From the app

  1. Open the Elevation Sport app and go to "Profile".
  2. Tap "Delete account" and confirm. The account is deleted right away.

If you are the only owner of an organization

The account cannot be deleted while you are the only owner of an organization, because its clubs would be left with nobody to manage them. First, do one of these two things:

  • Delete the organization from its settings, under "Danger Zone". This erases its clubs and all their data.
  • Email support to hand the organization over to someone on your team who has an Elevation Sport account.

What is deleted

  • Your access: the account and the email you sign in with. You will not be able to sign in with it again.
  • Your profile: name, phone, photo, language, time zone and your user code.
  • Your notifications and your preferences.
  • Your access to every organization and club, as owner, staff, coach or family.
  • The invitations you sent.
  • If you are an adult athlete with your own account: your athlete record in each club, with its attendance, categories, teams, documents, fees and scholarships.

What is kept, and why

Each club is responsible for the data it records about its athletes and their families, and Elevation Sport stores it on the club's behalf. That is why these records stay with the club, no longer linked to your account:

  • If you are a parent or guardian: your child's record and the contact details the club wrote down for you. You will no longer see them from your account.
  • If you are a coach: your coach record in the club.
  • Charges, payments and receipts, because they are the club's accounting records.
  • What you created or edited in a club, such as sessions, documents or charges, without your name as the author.
  • Authorizations accepted on a registration form, as proof that they were given.
  • The change history: it keeps a copy of every record that is deleted, your profile included, for the security of the service. Only the Elevation Sport team sees it and, for each organization, that organization's administrators. Today it is not erased automatically; if you want it erased too, ask at the support email.
  • Backups may hold your data until they are replaced by newer ones. They are used only to restore the service.

To erase your child's record or your contact details in a club, ask the club, or email us and we will arrange it with the club.